Latest briefings

    06/02/2017
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    Briefing: Guest experience is better with latest tech

    In a new report from Zebra Technologies, 66% of hospitality guests said that they have a better experience when hotels use the latest technology. Mobile phones and location technology are at the forefront of technology developments in hotels. Smart phone uses range from unlocking rooms, to receiving text notifications about room readiness, to receiving location based offers. [...]
    01/02/2017
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    Briefing: No two career paths are the same

    There are a great many people who have worked their way up the hospitality ladder to success, but there are also many who find their career path takes them into hospitality through less conventional routes. A recent survey shows that the number one reason professionals would seek a new job in 2017 is that they need [...]
    25/01/2017
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    Briefing: Personal touch still key to good service

    In this digital age, more and more customer service interactions are taking place online and through multiple channels. This means that the hospitality industry’s practice of good service needs to adjust to accommodate all touch points. Northridge Group’s recent study found that over half of consumers (55%) need to use two or more communication channels [...]
    12/01/2017
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    Briefing: Data culture creates new risks

    Data has become a key tool that a hospitality business needs to perform at its best. Now businesses must recognise the importance of using the data they have in a responsibile way. A misuse of data could be a risk to a business and could destroy trust between it and its customers. The latest research [...]
    12/01/2017
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    Briefing: Developing Hospitality in 2017

    There are a great many exciting new hotels due to open around the globe in 2017. One interesting example is The Silo Hotel in Cape Town which is being built as part of a clever project to turn an old grain elevator into a beautiful contemporary art [...]
    23/12/2016
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    Briefing: The value of thoughtful recruitment

    Recruiting new ways of thinking into your business can be very advantageous. A study by Delloite says that ‘diversity of thought’ within a team can ‘help increase the scale of new insights’ and ‘guard against overconfidence’. Teams that hold a variety of skillsets, identities, and backgrounds will challenge each other and encourage learning and innovation. [...]
    14/12/2016
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    Briefing: The battle for bookings pivots on tech

    According to Hipmunk, an online travel company, one-half of millennials say they’re “travel hackers”, meaning they know the best way to get a good travel deal. Research from Google states that only 23% of leisure travellers are confident they can find all of the same hotel and flight information on their smartphone that they can [...]
    08/12/2016
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    Briefing: How entrepreneurs are changing hospitality

    Recent research shows that entrepreneurs are opportunity-motivated and innovative. According to the Global Entrepreneurship Monitor, Entrepreneurial Employee Activity (EEA) is highest in the innovation-driven economies. Norway, Australia and the United Kingdom report the highest EEA rates, at 8% or more of their adult populations. Start-ups in the hospitality industry are demonstrating new and exciting ways [...]
    01/12/2016
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    Briefing: Ownership structures are changing

    This month, easyHotels announced the signing of a new franchise agreement for a 54 room hotel in Reading. Franchises make up the bulk of easyHotel’s rooms with 1,512 franchised rooms, verses 390 owned rooms. The hospitality industry is seeing a clear increase in franchising and management agreements, which means a separation of roles across businesses. [...]
    23/11/2016
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    Briefing: The importance of strong leadership

    A new survey from Hospitality Sales and Marketing Association International (HSMAI) has uncovered the work, challenges, and concerns of senior Revenue Management professionals. It found that critical thinking was considered an important or very important management skill by all respondents, as was business acumen by 98% of respondents. What else is required to be an [...]
    16/11/2016
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    Briefing: A good reputation goes a long way

    A new study from Resonance Consultancy has named London as the World’s Best City Brand. The results were based on analysis of social media comments about cities, by both locals and visitors. So how important is it that people are talking about your brand online, and how far are hospitality companies relying on Social Media [...]
    10/11/2016
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    Briefing: Hospitality professionals have rewarding careers

    A recent Survey from Best Western has uncovered the worrying statistic that more than a third of parents (42%) say they’d discourage their child from a career in hospitality. However, a separate survey has found that in Scotland people working in hotels and lodgings ranked their happiness second highest of all industries. In Rwanda, Marriott [...]
    02/11/2016
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    Briefing: Deal-making in today’s hotel market

    Hotels are a strong commercial property asset class but there are many global factors at play changing the hospitality landscape. According to JLL, the first six months of 2016 saw Asia become the largest source of outbound capital flowing into global hotel real estate. The report also found that global hotel deal activity in the [...]
    26/10/2016
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    Briefing: The opportunity and challenge of hospitality alternatives

    A report by JLL has found that serviced apartments account for less than 10% of total room inventory in London – and in UK regions account for only 3.9%. This highlights that there is still a lot of opportunity for serviced apartments and other types of alternative accommodation to grow. But are these relatively new [...]
    19/10/2016
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    Briefing: Appreciating data skill

    Research from Tableau Software has revealed that just 40% of recent graduates believe data analytics skills are essential for their future job and only 30% believe data analytics to be critical in fulfilling their career goals. In every aspect of hospitality, workers need to appreciate the importance of [...]
    12/10/2016
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    Briefing: Holidaymakers value safety and security

    Safety fears have a huge impact on consumers’ holiday choices. This is particularly apparent in light of events in popular destinations such as Turkey and Paris. In a UK survey by FamilyBreakFinder, 80% of people said terrorism, health scares or political trouble will affect their [...]
    06/10/2016
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    Briefing: Trust issues hold back the Sharing Economy

    New research shows that the Sharing Economy in the UK is being held back because of a lack of trust and understanding. A survey by Trust Pilot found that 29% of people have previously avoided using a sharing economy platform because of a lack of clarity on who would hold responsibility when something goes wrong. [...]
    29/09/2016
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    Briefing: Global business in the face of uncertainty

    Brigitte Nicolas Digital Community Specialist
    According to a report from Markit and CIPS, the UK services economy rebounded in August with The Business Activity Index up to 52.9 in August, from 47.4 in July. But we live in a global world and work in an international industry so global forecasts and upsets are always in mind. Markit and CIPS also [...]
    14/09/2016
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    Briefing: Millennial culture emphasises teamwork

    According to Deloitte’s Human Capital Trends 2016, 80% of executives report that they are either currently restructuring their organization or have recently completed the process. The report states that the need for innovation and the growing Millennial workforce among other factors is driving a trend for businesses to be organised into ever-changing “networks of teams”. [...]
    05/09/2016
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    Briefing: Digital or Detox? Finding your technology balance

    A study by Expedia has revealed that 60% of travellers globally say they would be unwilling to go on holiday without a mobile device. Consumers are increasingly living  in the digital world. In order to connect with and provide for guests, hospitality leaders must embrace technology. But how much of this tech addiction is permanent and how [...]
    01/09/2016
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    Briefing: Serviced Accommodation gets five-star recognition

    The AA is now taking applications for its new Serviced Accommodation accreditation scheme. Unlike the hotel scheme, which rates properties from one to five stars, the new scheme only accredits properties which achieve a quality rating of three to five stars. This expansion of the AA’s services is a response to the growth of the [...]
    31/08/2016
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    Briefing: Pipelines, predictions and provinces in the UK

    According to STR’s July 2016 Pipeline Report, Greater London has the most ‘rooms in construction’ in Europe, with 5,400 rooms in 32 hotels. PwC reports that the UK accounted for about 60% of European M&A volumes in 2015. The UK continues to be a strong market, although it is [...]
    17/08/2016
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    Briefing: Social needs influence consumer behaviour

    A recent poll of American leisure travellers by Choice Hotels found that almost one in 10 respondents’ summer travels were motivated by the opportunity to brag to friends and family on social media. This is great evidence of how social behaviours, influenced by current technology, have affected how people make purchasing decisions. Another finding was [...]
    17/08/2016
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    Briefing: In the Clouds – Changing IT systems in hospitality

    The latest data from Cisco suggests that by 2019, more than four-fifths (86%) of workloads will be processed by cloud data centres and only 14% will be processed by traditional data centres. Cloud has been a game changer in all businesses, but in hospitality there has also been widespread upgrading of PMS and the introduction [...]
    10/08/2016
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    Briefing: Hospitality leadership is more than revenue management

    A survey published in the Harvard Business Review has revealed that the top two leadership qualities, as rated by global leaders, are having ‘high ethical and moral standards’ and ‘providing goals and objectives with loose guidelines/direction’. In hospitality, leaders at hotel management level and brand executive level [...]
    02/08/2016
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    Briefing: The distribution channels keep coming

    In June, Ryanair announced its intention to enter into the world of accommodation. “Ryanair Rooms” is just the latest addition to the changing sphere of hospitality distribution. The company has 116m customers and this move from air travel to accommodation booking, again highlights the potential for any established brand to disrupt the industry. There is still much [...]
    26/07/2016
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    Briefing: Business keeps moving forward

    According to statistics from STR, in Q2 2016, Europe’s hotel industry reported nearly flat occupancy growth (+0.6% to 73.9%) and Central/South America region reported a decrease in occupancy. This year there has been a lot of reasons for concern around where we are in the economic cycle and whether geopolitical issues could disrupt the market. With [...]
    21/07/2016
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    Briefing: A sense of place and community

    How to create effective social spaces is a question posed by many designers of parks, universities, and more recently offices. ABX, a leading building industry event in America is even holding a competition this year to create an innovative design for a social space. A hotel is a [...]
    05/07/2016
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    Briefing: Hospitality will always be about people

    Research from Forrester found that 73% of people consider “valuing their time” as the most important thing a company can do to provide them with good service. Being able to anticipate and react to needs in a friendly accommodating way is vital in hospitality. People skills are essential to a successful career and this focus [...]
    05/07/2016
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    Briefing: Soft brands compete in independents’ market

    This year, Hyatt launched a new ‘soft brand’ The Unbound Collection, a portfolio of individual properties with a ‘distinct character’. The popularity and character of independent hotels is being harnessed by soft brands. For the individual hotel owner being part of a collection offers them better exposure and other benefits in exchange for a fee. [...]
    29/06/2016
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    Briefing: Understanding your digital skill level

    According to the L2 Digital IQ Index, Marriott has the highest digital IQ of all luxury hotel brands, at 162. This is a considerable margin above the second ranked hotel group, which has been given a Digital IQ of 137. An understanding of how to engage online is vital to the success of a hospitality [...]
    23/06/2016
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    Briefing: Stories make brands stand out

    This month two historic hotels have reopened with a flourish. After a four year multi-million renovation, the Ritz Paris has opened its doors once again, and The Watergate Hotel in Washington has been renovated and reopened having fallen into disrepair nine years ago. A great brand story or an innovative product can help a hotel [...]
    13/06/2016
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    Briefing: Europe still on the up

    CBRE hotels has reported that investment into European Hotels totalled €3.7bn in the first quarter of 2016. PwC’s latest predictions show that Eurozone GDP will continue to expand by around 1.6% in 2016 and 1.7% in 2017. Strong investment from North America [...]
    08/06/2016
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    Briefing: Bigger is better for competitive companies

    In April this year, shareholders from both Marriott and Starwood voted to approve a merger of the two companies, which will create the world’s largest hotel group. In the same month, Shanghai based Home Inns Hotel Group completed a merger with Hong Kong based BTG Hotels Group. The industry is reshaping to meet the evolving [...]
    31/05/2016
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    Briefing: Design = Context and Lifestyle

    Last month Marriott opened two new AC Hotels, ‘bringing the brand’s European design and style to the UK for the first time.’ Earlier this year the Grand Hyatt Rio De Janeiro opened. Hyatt had employed an internationally acclaimed interior designer in order to ‘set a new standard of luxury’. Meanwhile Starwood is a majority investor of Design [...]
    25/05/2016
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    Briefing: Political risk from ‘Brexit’

    The EU referendum, which will take place in just under a month in the UK, has been the cause of much political debate. Fears have been stirred up about the potential negative impact of either outcome. But how has this affected investor sentiment and how would the UK’s exit from the European Union impact business [...]
    18/05/2016
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    Briefing: Finding your place in hospitality

    Statistics from the Bureau of Labor Statistics show that 27% of baby boomers held 15 or more jobs throughout their working lives. Will the millennial career path look the same? Boston College Center found that 64% of the millennials have established career goals for themselves, [...]
    10/05/2016
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    Briefing: The measured approach to decision making

    According to a report by CIMA; ‘72% of organisations admit to at least one strategic initiative failing in the last three years as a result of flaws in their decision making process.’ It is said that we make 35,000 decisions a day. In a fast evolving business day, [...]
    04/05/2016
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    Briefing: Purpose built products for diverse consumers

    A new trend report from Sabre has announced that ‘Demographics are dead’. You can no longer presume what any one consumer group will want, but you can build products that meet new expectations and invite individuals to enjoy them. The report says ‘Consumers love brands with meaning and personality’ and that 63% of global consumers [...]
    27/04/2016
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    Briefing: Are alternatives now mainstream?

    Osprey Equity Partners recently agreed to fund an £80m development of a GoNative aparthotel in East London. They are backed by LJ Partnership. Alternative accommodation types like aparthotels and hostels are becoming increasingly attractive to investors. More in-depth data from historic transactions and long established properties in the sector, have given investors greater insight on [...]
    19/04/2016
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    Briefing: How competing with Airbnb has impacted hospitality

    Airbnb just keeps growing. According to the website it has now had 60 million guests, 2 million listings worldwide, and is used in 34,000 cities. Summer travel with Airbnb has grown 353 times over in 5 years. In summer 2015, nearly 17 million total guests stayed with Airbnb hosts. Other couch surfing/ hosted accommodation sites [...]
    13/04/2016
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    Briefing: Corporate travel demand is growing

    According to Reuters, spending on business travel in Western Europe is expected to rise by over 6% in 2016. This is good news for serviced apartments and extended stay products, which see a lot of demand from this sector. A report from the Association of [...]
    07/04/2016
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    Briefing: Ctrip and OTAs globally

    In January Ctrip invested US$180m in MakeMyTrip Limited, India’s largest online travel company and also entered the UK market by buying a majority stake in Travelfusion, a UK-based meta-search website. The words OTA and disruption have almost become synonymous in the hospitality industry. Ctrip is a major OTA in China and is now making an impact across the [...]
    14/03/2016
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    Briefing: The guest comes first

    When working hard to keep up with the competition it is easy to lose track of what it is really all about – the guest. According to TripAdvisor, ‘1 in 3 travellers (33%) are planning to spend more on travel in 2016’ – good news for the industry. Any strategy changes you make should consider [...]
    14/03/2016
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    Briefing: Smart data adds value

    RevPar in the UK hotel industry is growing. According to PWC’s UK hotels forecast 2016, there will be 2.2% growth in ADR in London in 2016, which will help drive a RevPAR increase of 2.3% and take yields to £122. But hoteliers should not [...]
    24/02/2016
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    Briefing: Digital innovation improves customer targeting

    According to Forrester, by 2020, 47% of Western European advertising spend will come from digital advertising. This kind of advertising allows for very specific targeting of customers. There is a great advantage to knowing who you are reaching and why, and knowing your customers well enough to be able to implement a targeted strategy. According to [...]
    17/02/2016
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    Briefing: How the world is adapting to the sharing economy

    Airbnb has met a need on both the consumer and host side of its business model. It is up to date with the latest technology, and has even recently created an app for the Apple Watch. But regulation of this, and similar sharing economy [...]
    15/02/2016
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    Briefing: Digital support, OTAs, and the Billboard Effect

    The latest report from TravelClick has found that so far in 2016 brand websites have had the largest share of rooms sold (34.7%) of all booking channels in North America. OTAs have had 14.9% of the share. Both segments grew in the last quarter of 2015, brand channels grew 4.3% [...]
    10/02/2016
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    Briefing: Convenience now key to customer loyalty

    According to research from J.D. Power, 41% of loyalty members chose a program that was most convenient for the locations they travel to. The report also found that satisfaction with loyalty programs is highest among Gen Y members. However, in a separate survey Read more
    04/02/2016
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    Briefing: New entrants keep industry in flux

    Last year Amazon entered and left the hotel booking sphere in a matter of months. The hospitality industry is in flux with new players of all kinds entering the hospitality industry at different angles. Google has also made several ventures into hospitality with its now defunct hotel finder page, and more recently added hotel booking [...]
    27/01/2016
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    Briefing: Industry unclear on customer acquisition costs

    According to Kalibri Labs customer acquisition cost is now upwards of 15%-25% of room revenue. The shift from direct booking to multi-channel booking means that cost of acquisition has become more of a cloudy issue in hospitality. Businesses must now take into account; fees, commissions, marketing cost, revenue, [...]
    26/01/2016
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    Briefing: Demand for data services

    A report from KPMG has found that 58% of organizations have difficulties evaluating data quality and reliability. Only 19% say they are currently ‘very satisfied’ with the insights their Data and Analytics tools provide. And only 14% think they have all the talent and capabilities they need to fully leverage data and analytics. Relevant information [...]
    20/01/2016
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    Briefing: Upgrading room technology

    According to a 2015 Lodging Technology Study, properties last year were allocating nearly 17% of their overall IT budget to guestroom technology. The study also found that 45% of properties had planned to upgrade their wireless in 2015. Demands on bandwidth are ever increasing as more internet enabled devices are entering the hotel space, and [...]
    12/01/2016
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    Briefing: Understanding Millennial priorities

    The latest research on millennials from Choice Hotels found that 33% of Millennials would put off buying a home to take a dream vacation. Holidays remain as desirable as ever. Particularly for this young generation where an opportunity to have a new experience can take priority over other areas of life. The study also found [...]
    09/12/2015
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    Briefing: Learning to evolve is key to success

    In a survey by Gap International, 34% of executives ranked Mind-set/Attitude as the most important attribute for the success of great business leaders.  31% ranked People Skills/Team Building as most important, while only 15% rank Industry Experience this way. In an industry that is constantly evolving, no one can expect [...]
    01/12/2015
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    Briefing: Mobile is now the leading digital platform

    A new report by comScore has found that mobile is now the leading digital platform. The report found that total activity on smartphones and tablets accounts for 62% of time spent on digital media. It states that mobile applications alone now represent the majority of digital media usage [...]
    26/11/2015

    Briefing: Developing career confidence, passion and leadership

    In a survey by the National Association of Colleges and Employers, 77.8% of employers named both “leadership” and “the ability to work in a team structure” as key attributes they look for on a job application. According to a study by Read more
    16/11/2015
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    Briefing: Uniting systems for smooth service

    A good hotel should run like a well-oiled machine. And of course machines, data systems, and digital platforms are a key part of successful modern businesses. According to a report by Accenture, “77% of executives think that within three years companies will need to focus on training their machines as much as they do on [...]
    12/11/2015
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    Briefing: Trust in digital connections

    A new edition of the Trust Barometer from Edelman has found that online search engines are the most trusted source of general news and information, whilst friends and family are the most trusted content creators online. The digital age has changed the way we communicate and pass on [...]
    05/11/2015
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    Briefing: Unique experiences engage guests

    According to research by Gallup, luxury brands have the highest customer engagement level of all hotel segments, with 33% of luxury guests being fully engaged in a brand. In the luxury/high end market, excellent service and memorable experiences are more important to guests than getting a bargain, so [...]
    28/10/2015
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    Briefing: Design – Demand and revenue

    Hotel design is rapidly evolving to keep up with consumer demands and global trends. When it is done well, clever design can really add to the revenue of a hotel. The hospitality industry spends annually about $3.7 billion on energy. Initiatives like UNWTO’s Tourism [...]
    22/10/2015
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    Briefing: 72% of families considering alternatives for holiday accommodation

    New research from ExpertFlyer found that 72% of family travellers have either booked a non-traditional vacation accommodation, such as hostels or home and apartment rentals, or would consider it. The popularity of alternative accommodation continues to increase. For example, Evercore found that; ‘the online vacation rental market stands [...]
    01/10/2015
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    Briefing: How hospitality companies are evolving into digital businesses

    According to CSC’s Leading Edge Forum, less than 4 out of 10 companies are ready to take advantage of the new business opportunities arising from developments in digital technology. In the hospitality industry there have been some digital successes, and some companies struggling to keep up. A good digital culture needs good leadership and the right partnerships. In this [...]
    24/09/2015
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    Briefing: OTAs vs hotels in the rate debate

    Rate parity agreements, which have allowed OTAs to match any low price openly offered on hotel sites, have recently been a sore point between OTAs and hoteliers. This year, regulators across Europe have been scrutinizing these clauses. In July, France passed a law banning rate parity. Before this in January, a German Court upheld a [...]
    22/09/2015
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    Briefing: Healthcare, student housing, and hospitality

    Hospitality properties are performing well this year, but outside of our industry, what other asset classes do investors have their eyes on? There was 2.1% capital growth in UK healthcare property in 2014, and £4.2 billion invested in UK student housing in the first 5 months of 2015. Both sectors have had an increase in [...]
    09/09/2015
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    Briefing: Hospitality professionals start small & seize opportunity

    In a Survey by the American Hotel & Lodging Association, more than half of respondents said 50% or more of their managers began their hotel careers in an entry-level position. Half said that 50% or more started in minimum wage positions. With the growth the industry is seeing at the moment, job opportunities [...]
    07/09/2015
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    Briefing: Guest satisfaction – Meeting expectations

    A new study from J.D. Power has found that the overall hotel guest satisfaction score in the US has risen to a record high of 804 out of 1000 in 2015. It is a different story in the UK. A survey by Hotel Info looked at guest satisfaction scores in Europe. The UK only scored [...]
    01/09/2015
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    Briefing: The real estate perspective

    A survey by Berwin Leighton Paisner earlier this year found that, 70% of hotel professionals believe hotels will continue to outperform “traditional” commercial property investments. A separate survey by PwC ranked hotels number 6 for investment prospects in a list of 20 real estate sectors. 62% of respondents to the survey said hotels had either [...]
    27/08/2015
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    Briefing: Illuminating all accommodation options

    A new report from Savills found that only 8% of UK consumers can name a serviced apartment or aparthotel brand. Although alternative accommodation sectors like serviced apartments, vacation rentals, and hostels have been growing, largely thanks to the opportunities online, there is still a lack of awareness of these products compared to hotels. To rectify [...]
    20/08/2015
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    Briefing: A surge in hotel investment

    2015 has been a great year for hotel investment so far. There has been renewed positivity in the market and a rise in portfolio transactions. According to JLL, the UK has led transactions in the EMEA, with deals up 172% in the first half of 2015 compared to [...]
    13/08/2015
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    Briefing: CEOs seek skills for the future

    According to PwC’s 18th Annual Global Survey, 61% of CEOs see more opportunities today than three years ago and 59% see more threats. We live in a dynamic world, business is being shaken up over and over again, but there are many ways in which business leaders can give innovation a place [...]
    06/08/2015
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    Briefing: The expansion of extended stay

    A Special Report by Skift and Homewood Suites by Hilton found that there has been a 42.3% year over year growth in the pipeline for extended-stay properties in the US. Homewood Suites has 325 hotels in the US. Another growing extended-stay brand is Read more
    30/07/2015
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    Briefing: Independent hotels find platforms for growth

    Independent hotels have more access to technology and distribution channels than ever before. Could this help them compete with the groups? According to a report from PWC; ‘about 40-60% of Europe’s hotels are currently estimated branded’. There are more unbranded hotels in rural areas than in cities and airports. The report also states [...]
    23/07/2015
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    Briefing: The urban planning revolution

    Modern developers and investors are thinking about urban space differently. Mixed-use builds are maximising space in cities, and some hospitality companies are doubling up assets in new projects. In Manchester, proposals have been made for a new “community” on the site of the old ITV studios. This will have 2-3 new hotels, including an event [...]
    16/07/2015
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    Briefing: Major brands increase presence in Africa

    The number of branded hotels in the African market is set to increase. According to a report from W Hospitality Group, Carlson Rezidor’s Radisson Blu brand has the most hotels in the pipeline (22 units), Hilton has 16 units, and Marriott has 11 units in the pipeline. Historically in Africa, [...]
    08/07/2015
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    Briefing: Routes to a successful hospitality career

    The Guardian has ranked the University of Surrey no1 for hospitality courses in the UK, with a satisfaction score of 93.1%. Traditionally hoteliers start at the bottom of the ladder and work their way up, learning on the job. Today, Surrey is just one of many universities [...]
    01/07/2015
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    Briefing: Good data management brings insight and development

    Our reliance on digital technology means that data is building at an increasing rate. According to IBM we currently create 2.5 quintillion bytes of data everyday and 90% of the data in the world today has been created in the last two years alone. Much of this data [...]
    24/06/2015
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    Briefing: Cost and convenience drive serviced apartment bookings

    The latest Global Serviced Apartments Industry Report found that overall the price is the primary factor behind the decision to book a serviced apartment or a hotel. There are variations in offerings across the serviced apartment/ extended stay/ aparthotel sector, but the main drivers for staying [...]
    16/06/2015
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    Briefing: Understanding brand power in a new landscape

    What does it mean to be a hospitality brand in 2015? Travellers today will not be as influenced by a brand name as they once were when booking accommodation. According to Mintel Group, 48% of guests will not visit the hotel’s website before arrival, and 79% see price as a [...]
    11/06/2015
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    Briefing: Hotels invest in innovative design

    Last month IHG announced plans to open a new Hotel Indigo in The Sustainable City (TSC), a new large scale community development in Dubai. The city is intended to have the highest sustainability standards and the new Hotel Indigo will match this with a building designed [...]
    04/06/2015
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    Briefing: High staff turnover is costly for hospitality businesses

    A new report from Deloitte, Hospitality 2015 – Game changers or spectators, found that employee turnover in hospitality can be as high as 31% and may increase further as the recession is left behind. This is nearly double the average rate for [...]
    26/05/2015
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    Briefing: Reviews & credibility – Websites strive to build trust

    Online reviews continue to influence customer decisions. Data from Deloitte shows that 81% of general consumers read reviews and check ratings. In the hospitality industry these reviews are being published on different social media sites, direct on hotel and booking sites, and are frequently being written on mobiles and on mobile apps. Knowing that fake reviews [...]
    18/05/2015
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    Briefing: Business, Leisure, Community – Hospitality for millennials

    New hospitality brand Zoku launched this week. This and other brands are responding to the needs of the millennial business traveller. BridgeStreet’s Bleisure Report 2014 found that the line between business and leisure travel is blurring as more people are looking for ways to include leisure activities into their [...]
    07/05/2015
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    Briefing: Meta-disruption in hotel bookings

    According to Statistica, over 35% of Millennial and Gen X travellers (all adults under 48) use ‘meta-search’ when planning travel, allowing them to automatically combine search engine results. It is ten years since the launches of two well-known meta-search sites Kayak and Trivago in 2005. In 2015 meta-search [...]
    07/05/2015
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    Briefing: Look to the Future of Hospitality

    If we could take a glimpse at the hospitality industry in five or ten years’ time what would it look like? 95% of people think, ‘hotels will increasingly look to new technologies to drastically increase efficiency, reduce costs, personalize the customer experience and improve service’. In the Future hotels will need to provide more personalised service and [...]
    22/04/2015
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    Briefing: Hospitality is a valuable job creator

    Travel & Tourism is one of the world’s largest industries and offers many fantastic opportunities for a great career. According to figures from WTTC the industry supports 277 million jobs and generates 9.8 per cent of world GDP. In the UK hospitality currently has a 3 million strong [...]
    09/04/2015
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    Briefing: UK and Europe expect growth in 2015

    A new forecast from PwC suggests that in 2015 the UK could see a 1.6% increase in hotel occupancy (to 78%), a 5.6% gain in RevPAR, and a stabilisation of GDP growth to 2.5%. In wider Europe, 17 out of the 20 cities in PwC’s Read more
    02/04/2015
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    Briefing: Serviced apartment sector is mature and growing

    A new report from Travel Intelligence Network (TIN) shows that there has been a 14% growth in the serviced apartment supply chain globally since last year. The report, commissioned by The Apartment Service, found that there are almost 750,000 serviced apartments worldwide. It shows [...]
    18/03/2015
    0

    Briefing: Data Security fears rise among consumers

    A new report by Symantec found that 49% of UK consumers and 57% of European consumers are worried their data is not safe. The State of Privacy Report 2015 found that 81% people now recognise that their personal data has value, and one in three people give fake personal data so [...]
    12/03/2015
    0

    Briefing: Hospitality and tourism drive luxury consumption

    The latest edition of the Bain Luxury Study has found that the overall luxury market exceeded €850 billion in 2014 and showed a growth of 7% overall. The report says that luxury hospitality (9%) was driving this growth, along with luxury cars (10%). The worldwide market [...]
    19/02/2015
    0

    Briefing: OTA giants are eating up the industry

    According to a report from IBISWorld, online travel agents are expected to account for 51% of the UK travel industry’s total revenue in 2015. This has risen from just 10% a decade ago. Online travel agents are now powerful entities in the hospitality world and [...]
    12/02/2015
    0

    Briefing: A new era for hotel F&B?

    After 187 years one of the London’s oldest hotel restaurants, Simpsons-in-the-Strand, part of The Savoy, could be closing according to The Londonist. This could indicate a shift in attitudes towards food and beverage in the industry. But while it may be the end for this traditional establishment other [...]
    04/02/2015
    1

    Robot Staff: How technology is changing guest experience

    It has been reported this week that a hotel at a theme-park in Japan is to be staffed by Robots. The Henn-na Hotel is scheduled to open in July and alongside some human staff it will have, ‘remarkably human-like robots who will be able to greet, carry luggage to rooms, make cups of coffee – [...]
    22/01/2015
    0

    Briefing: Global employers need to rethink recruitment

    A new report from CEB has revealed that 1 in 5 new hires are “bad” or a “regretted decision”. Staff are of vital importance to the success of a business and the recruitment process can be an important factor in the way a new recruit behaves, according to the [...]
    14/01/2015
    0

    Briefing: Hotels struggle to follow trend for personalisation

    Companies using personalised marketing have experienced an average uplift in sales of 19% according to research. Personal customer service has always been key in hospitality; ‘A warm and sincere greeting using the guest’s name’ is step one of the Read more
    08/01/2015
    0

    Briefing: 2015 could be a tipping point for mobile commerce

    30% of travel will be booked on mobile devices in 2015 according to Expedia. Mobile and tablet usage is set to grow further in all industries this year following 2014 during which the number of people owning both a smartphone and a tablet in Europe more than doubled to [...]
    19/11/2014
    0

    Briefing: Online Reviews – How getting involved increases bookings

    Online responses to customer reviews by hotel managers encourage bookings, according to research by TripAdvisor. The review site analysed customer usage of its pages and found that responding to 50% of reviews increased the likelihood of hotels receiving a booking enquiry by 24% (compared to not responding at all). Read more
    04/11/2014
    0

    Briefing: 60% of Consumers are acting on their conscience

    Consumers’ buying choices are increasingly influenced by the social responsibility that brands have displayed, according to new research by Nielson. In the survey, 60% of global online consumers said that they are willing to pay extra for products and services from companies that are committed to [...]
    04/11/2014
    0

    Briefing: Disengaged employees need some inspiration

    According to research by Gallup, only 13% of employees Worldwide are engaged in their work. Similarly worrying statistics have shown up across several studies in recent years. Boston Research Group, for example, found that 27% of corporate bosses and only 4% of employees believe their firms are inspiring places to [...]
    23/10/2014
    0

    Chinese are tourism’s biggest spenders

    China overtook Germany and the United States as the largest spender in international tourism in 2012, according to UNWTO, with an expenditure of US$ 102 billion. The market is only getting bigger, in fact The Tourism Administration of China predicts that more than 100 million Chinese tourists will [...]
    16/10/2014
    0

    Wellness – A surging $3.4 trillion market

    The Global Wellness Institute’s 2014 report has revealed that Wellness is a US$3.4 trillion industry. The Global Spa & Wellness Economy Monitor shows that there has been rapid growth of the industry in recent years, which the report attributes to population aging, economic prosperity in emerging economies, and the [...]
    22/09/2014
    0

    Wearable tech: Technology in hotels will increase one way or another

    2015 will see the launch of the new Apple Watch, the next in a line of wearable technology that will inevitably be picked up by more of your guests – or your competitors. Last week Tech blogger Robert Scoble reported on Read more
    20/09/2014
    0

    Gen Y seek freedom from old style management

    Generation Y will be the largest part of the workforce in 2015. A new study from Ashridge Business School and MSLGROUP says that Generation Y have a completely different attitude to work. The study shows that Generation Y, also known as Millennials, no longer [...]
    11/09/2014
    0

    Briefing: Guest data and great staff combine for the ultimate personalised experience

    Data has been a hot conversation topic for a long time now. Personal information holds the secrets to your guests’ desires and is more available than ever. If data helps companies to ‘understand’ their customer, then the customer should reap the benefits. Once the guest arrives at a hotel there is no substitute for intuition. But [...]
    04/09/2014
    0

    Briefing: Digital age guests want connectivity as standard

    We live in a world of consumerised, mobile technology where guests increasingly use the latest gadgets at home and on the move. When guests check in to a hotel they do not stop wanting this level of connectivity. The hotel industry is upping its game, embracing technology as a part of the hotel’s design, infrastructure, [...]
    21/08/2014
    0

    Briefing: Growth and opportunities in Russia

    Peter Malone CEO, Hospitality People Group
    Russia’s hospitality market is young compared to other European destinations. It is growing as a destination and the number of outbound Russian travellers is also increasing. It is a unique market covering a vast space and has highly populated cities. Supply at the premium end of the market in the main cities has met demand. [...]
    13/08/2014
    0

    Briefing: The recession has taught the industry about good deal making

    Peter Malone CEO, Hospitality People Group
    There is optimism in the industry. Conferences are once again full of positive talk about growth and development. But while deals are flowing again, it is important not to take a growing economy for granted. So what should companies be thinking about when putting together deals? How has the industry adapted? What upsets might lie [...]
    07/08/2014
    1

    Briefing: Industry Disruptors Part 2- A focus on Airbnb

    Peter Malone CEO, Hospitality People Group
    Airbnb is an immensely successful hospitality player with products across 190 countries. It has housed 15 million guests in just six years of existence, is already one of the largest market players and has recently updated its look to emphasise its brand concept of ‘belonging’. The business model is [...]
    24/07/2014
    0

    Briefing: Industry disruptors – Innovative hospitality business models

    Peter Malone CEO, Hospitality People Group
    Hospitality is changing. Consumers have more and more options to choose from and increasingly original ways to purchase them. Innovative companies are creating new business models to maximise income from hospitality products. Consumers are even selling amongst themselves in the so-called “sharing economy”. According to experts, disruptive plays and business model innovation are now more [...]
    17/07/2014
    0

    Briefing: Women at the top

    Peter Malone CEO, Hospitality People Group
    Although women have always accounted for over 50% of the hospitality workforce, this has typically been disproportionately towards the bottom of the pyramid. Things are gradually improving with women being promoted into C level roles, but there is still plenty of work to do to address the gender gap. In this briefing we speak to three [...]
    10/07/2014
    0

    Briefing: ensuring customer loyalty in hotels

    Peter Malone CEO, Hospitality People Group
    Customer loyalty is crucial for a successful hotel business. Small and boutique hotels need to offer something special to their customers in order to compete with the chains. Meanwhile international brands are rolling out increasingly sophisticated loyalty schemes to ensure that their customers return to them wherever they go in the world. While loyalty schemes [...]
    04/07/2014
    0

    Briefing: innovation to reinvent, evolve and adapt to markets

    Peter Malone CEO, Hospitality People Group
    In a changing world, products and operations must respond to disruptions and shifting markets. Business plans cannot be too rigid, especially when applied in new markets where the risk factors are unknown. Old technology and systems that are in place are not always appropriate to deal with new problems. So what do businesses need to [...]
    19/06/2014
    0

    Briefing: like, share and embed travel experiences

    Peter Malone CEO, Hospitality People Group
    Online feedback has transformed the hospitality industry. Comment cards and guest books have always allowed customers to share their thoughts on their stay, but now these experiences, both good and bad, are being shared immediately online and it’s influencing where customers choose to spend their money. Consumers want to get a glimpse of holiday destinations [...]
    12/06/2014
    0

    Briefing: securing a resilient, lasting hospitality industry in Africa

    Peter Malone CEO, Hospitality People Group
    There is exciting growth in Africa, but what does the industry need to remember in order to build a market that works? Deals need to be solid, finances need to be secure, and the existing culture and infrastructure needs to be considered. There is little point in rushing through a development that cannot be sustained [...]
    29/05/2014
    0

    Briefing: a focus on the 5* hotel segment

    Peter Malone CEO, Hospitality People Group
    At the top end of the hospitality market it is not all about growing an empire as quickly as possible. It is about getting things right and pushing the product to be the very best it can be. There is a focus on attracting ‘the right kind of customer’, who will bring in a lot [...]
    22/05/2014
    0

    Briefing: African economy is an environment for growth

    Peter Malone CEO, Hospitality People Group
    There is enormous potential for the hospitality industry to expand in Africa. The long term trends suggest that there is a positive future to be had. Continued economic growth and improved infrastructure is giving companies a strong environment to work in. The hotel market in Africa is still relatively new so there are gaps to [...]
    15/05/2014
    0

    Briefing: Government must clear path for hospitality growth

    Peter Malone CEO, Hospitality People Group
    A well governed organisation offering quality services will engage customers. But without government cooperation and well developed infrastructure the delivery of the product is more difficult. Visas, travel restrictions, expenses and security fears can put customers off. Collaboration within the industry is needed to highlight these barriers to business. Also, more communication between the governments [...]
    08/05/2014
    0

    Briefing: fair deals and trusting relationships

    Peter Malone CEO, Hospitality People Group
    Deal-making at its best involves two parties working together towards a common goal. While profit will always be an underlying concern there is much more to a successful collaboration. In an industry that is about people at its core, partners must create a solid relationship and be open with each other from the start. This [...]
    24/04/2014
    0

    Briefing: hospitality is more than a job

    Peter Malone CEO, Hospitality People Group
    Traditional career paths are changing and new roles are opening up within hospitality. Still there are some pieces of advice that will always be relevant. Grasping opportunities and experiencing how a business works is important. Having an understanding that extends beyond your own role or department is invaluable. The industry has its own set of [...]
    17/04/2014
    0

    Briefing: maintaining motivation and loyalty in colleagues

    Peter Malone CEO, Hospitality People Group
    A motivated team member is infinitely more valuable than a stifled or disengaged one. Both new talent and top executives are more likely to be loyal if they are offered opportunities to grow and have an active involvement in company achievements. How important is it to provide avenues for professional development? In this briefing leaders [...]
    10/04/2014
    0

    Briefing: the ‘big data’ minefield

    Peter Malone CEO, Hospitality People Group
    The digital economy is producing unparalleled amounts of data, in part due to increased customer engagement through social media and online platforms. Simultaneously, the capability of technology and data management systems is progressing rapidly, allowing the vast silos  of data within the hotel industry to be put to good use. This briefing looks at the [...]
    03/04/2014
    0

    Briefing: a sustainable future for hospitality

    Peter Malone CEO, Hospitality People Group
    Sustainable innovation is a phenomenon invading the consciousness of the hospitality industry. While it is not always a priority above profit margins and customer satisfaction we are seeing more integration of sustainable thinking within business strategy. Sustainability includes making environmentally friendly adaptations within hotel design and providing economic sustainability by improving local relationships. Implementation of [...]
    13/03/2014
    0

    Briefing: establishing hotel product for new markets

    Peter Malone CEO, Hospitality People Group
    Hotel brands are expanding across new and exciting global markets in Africa, Asia and the Middle East. In order to fully exploit these vast opportunities, brands must first analyse the needs and expectations in their chosen location. A successful product will be established in a way that embraces the ideas emerging from these unique markets [...]
    20/02/2014
    0

    Briefing: the threat and opportunity of Online Travel Agents

    Peter Malone CEO, Hospitality People Group
    Online travel agents have embraced the digital world as a new business platform. They have taken full advantage of the low costings, have shaken up the industry, and have forced prices down. The efficient booking processes appeal to today’s time-strapped, bargain-hunting customers.  While this is a fantastic way for brands to distribute their product to [...]
    13/02/2014
    0

    Briefing: youth shaping the future of hospitality in the Middle East

    Peter Malone CEO, Hospitality People Group
    The growing population of young people within the Middle East is formidable, both the domestic population and the increased immigration into the region. This new generation will become tomorrow’s CEOs and General Managers and they are wired differently to any generation the world has ever seen. As this demographic increases there are enormous opportunities for [...]
    06/02/2014
    0

    Briefing: impacts of digital technology on hospitality

    Peter Malone CEO, Hospitality People Group
    In the modern world the way we receive information and the place we go for news, views and updates is through a connected device. Whether that be a desktop, laptop, tablet or mobile, digital technology is so engrained in life that we don’t even think about it. As an industry inherently involved in relationships with [...]
    23/01/2014
    0

    Briefing: the future of Europe

    Peter Malone CEO, Hospitality People Group
    An established market like Europe is one which comes with intrigue, pitfalls and opportunity. The harsh reality of the recession has allowed businesses to reassess and re-analyse growth strategies for their organisations. There is no doubt that Europe is a complex environment with huge opportunities in certain markets, next to markets which you would struggle [...]
    16/01/2014
    0

    Briefing: Government’s contribution to hospitality

    Peter Malone CEO, Hospitality People Group
    Hospitality is one of the most stable sectors globally. There is no doubt that the long-term projection for the industry is incredibly healthy with travel and tourism going from strength to strength. Why then are global governments not paying that much attention? And how should the industry change this? In this briefing we hear from [...]
    09/01/2014
    0

    Briefing: lifting the lid on the industry’s biggest event

    Peter Malone CEO, Hospitality People Group
    As you know, we have been sending you regular briefings featuring key people from right across the hospitality industry. These briefings are produced in conjunction with our good friends, yourBusinessChannel who launched The Hospitality Channel 3 years ago. A channel which we have been a key partner for since the outset. We have had some [...]
    12/12/2013
    0

    Briefing: an unchartered continent for most

    Peter Malone CEO, Hospitality People Group
    Africa is a continent which many view with much trepidation and caution due to its relative unknown way of doing business. That is at least the general assumption from those who have visited… The continent is one of incredible opportunity for all industries not only for the domestic population but also for big hotel brands [...]
    04/12/2013
    0

    Briefing: essential elements of successful hotel deal-making

    Peter Malone CEO, Hospitality People Group
    Doing deals has become a much more lengthy process post-recession, but there are certain components of doing good deals that stand the test of time and are paramount in any successful negotiation. Understanding what product will work well in particular locations, creating and recruiting the best management team possible to drive the new venture forward, [...]
    21/11/2013
    0

    Briefing: mobile – the big sell

    Peter Malone CEO, Hospitality People Group
    Mobile technology is expanding at such a rate that it is really any wonder how people keep up with it. iPhone 5GS, Samsung Galaxy S4, Windows 8, Android, and BlackBerry are just a handful of terms that are in our modern-day vernacular without many of us really understanding what it means for us and for [...]
    14/11/2013
    0

    Briefing: developing the owner / operator relationship

    Peter Malone CEO, Hospitality People Group
    The owner and operator relationship is a constantly developing alliance. In this new fast-paced, information abundant world many believe that industry’s reaction to changes in this relationship has been too slow.  It is essential that all parties understand the best way to manage this integral relationship. This week, our experts discuss how they see the [...]
    07/11/2013
    0

    Briefing: extraordinary continued growth for Middle East

    Peter Malone CEO, Hospitality People Group
    There is no doubting that the growth story for the hospitality sector in the Middle East region is compelling. The emergence of the region as a hub of investment means it is continuing to be an exciting prospect specifically for hotel development. Capitalising on this non-stop growth is something discussed in this week’s briefing. Where [...]
    24/10/2013
    0

    Briefing: Global Majors homogenising their hotel product

    Peter Malone CEO, Hospitality People Group
    Innovation and design can be a real struggle for the ‘Global Majors’ as current products on the market can look outdated, uninspiring and uninviting to guests very, very quickly. This is especially the case in large chains where you need to retain the ‘look and feel’ of a hotel offering globally as well as retaining [...]
    17/10/2013
    0

    Briefing: hospitality a key driver of economic growth

    Peter Malone CEO, Hospitality People Group
    The value that hospitality creates for all economies across the world is sometimes overlooked by the global governments. This is exacerbated by the hotel industry being historically very poor at coming together in one-voice and explaining eloquently how significant a thriving hotel market can be to an area, region or even country. In this briefing [...]
    10/10/2013
    0

    Briefing: the age of data

    Peter Malone CEO, Hospitality People Group
    Hospitality is one of the most data rich industries on the planet. There is no doubt that most industries are truly envious of the depth of knowledge and understanding the industry has about every single person that walks through the doors. Data that can be so specific to an individual’s preferences when staying in a [...]
    03/10/2013
    0

    Briefing: keeping your team and colleagues motivated

    Peter Malone CEO, Hospitality People Group
    In a global hospitality organisation it can be very difficult to keep in touch with colleagues in multiple locations, in multiple languages, across multiple timezones. Motivating these cherished members of your team is a task which shouldn’t be taken lightly considering these people are conveying the brand standards to your guests 24/7. But how do [...]
    18/09/2013
    0

    Briefing: Risk vs. Reward on the African continent

    Peter Malone CEO, Hospitality People Group
    Africa has been an inherently risky market for the hospitality industry. The diversity of countries means that understanding one particular area in which to invest can be time-consuming and difficult. However, countries like Kenya and the Ivory Coast are making it much easier to open the door for international investors. There is still a long [...]
    12/09/2013
    0

    Briefing: the time to budget

    Peter Malone CEO, Hospitality People Group
    One of the latest developments in European hospitality is the very bullish view of the budget hotel sector. Consumers are willing to compromise on luxury if it means a fair price. This increased competitiveness is being seen across the European market leaving much of the mid-market sector being squeezed and having to reassess their hotel [...]
    05/09/2013
    0

    Briefing: an appetite for investment in the Middle East

    Peter Malone CEO, Hospitality People Group
    With the world’s eye currently focused on specific parts of the Middle East, it is important to also focus on the huge opportunity open to hospitality and other industries throughout areas of the Middle East. This broader market is one of huge growth and potential for all sorts of hotel product and the pipeline for [...]
    22/08/2013
    0

    Briefing: Generation Y – a 2D generation

    Peter Malone CEO, Hospitality People Group
    Generation Y are beginning to enter into both the workplace and marketplace, and therefore all industries are having to be malleable to the demands of this generation, the like of which has never been seen before. Connected, impatient, disloyal and expectant are some characteristics that could be associated with the Millennial generation. How should hospitality [...]
    15/08/2013
    0

    Briefing: a focus on the UK hospitality market

    Peter Malone CEO, Hospitality People Group
    The mature UK market has seen many changes in the last few years, not least in the change for demand in new hotel product as well as the lack of funding for new projects. One factor, however, has remained a constant. The contrast between the provincial market and the London market has never been so [...]
    08/08/2013
    0

    Briefing: attaining the attention of global governments

    Peter Malone CEO, Hospitality People Group
    Hospitality is an industry that if supported appropriately by governments can have a dramatic impact on the success of a whole country or region. The hospitality industry could be doing so much more therefore, to attract the attention of the leaders of countries in order to support a relatively un-risky industry to propel economic growth. [...]
    01/08/2013
    0

    Briefing: ingredients for deal making

    Peter Malone CEO, Hospitality People Group
    Many components of what makes a great deal in hospitality haven’t changed in many, many years, however, there is an a continual evolvement of how deals can be struck and what is need to get that agreement over the final few hurdles. Understanding the risk and what to consider when investing in new areas is [...]
    18/07/2013
    0

    Briefing: embracing the mobile world

    Peter Malone CEO, Hospitality People Group
    The escalation of mobile technology is something to be admired. The speed in which the digital world moves is often very hard to fathom. However, getting the basics right when using these tools is essential and the best hotel companies are grasping the opportunity that mobile technology gives them. Uptake of mobile technology is nothing [...]
    11/07/2013
    0

    Briefing: the potential for European growth

    Peter Malone CEO, Hospitality People Group
    With the slow recovery from the global economic crisis in Europe and the growth in markets in the Middle East and Asia, it is likely that European countries and cities will struggle for some time. What Europe does have on its side is maturity and some don’t believe the doom and gloom sentiment. The secure [...]
    04/07/2013
    0

    Briefing: creating positive online sentiment with engaged consumers

    Peter Malone CEO, Hospitality People Group
    The explosion in the way that everyone uses technology has dominated much conversation over the last few years. Technology, and more specifically the Internet, has brought new opportunities and new headaches for some in the way they communicate with stakeholders. Consumers now engage with brands more directly in an online world which is completely segregated [...]
    20/06/2013
    0

    Briefing: Europe needs to demonstrate growth to attract investment

    Peter Malone CEO, Hospitality People Group
    With the green shoots of growth being seen across the European market, many believe we are seeing early optimism for not only the hospitality sector but all industry. However, with increasing influence of alternative markets, like China and Brazil, the EU needs to showcase itself as a great place too for capital investment. As a [...]
    13/06/2013
    0

    Briefing: African continent on the right track

    Peter Malone CEO, Hospitality People Group
    Undersupply of hotel product in Africa is certainly prevalent, however the complex nature of a continent with so many different moving parts, makes harnessing the right opportunities difficult. Regional obstacles need to be overcome in order to fully unlock the hospitality potential, with governments and businesses working together to ensure key objectives are met. New [...]
    06/06/2013
    0

    Briefing: confidence emerging in hospitality

    Peter Malone CEO, Hospitality People Group
    This is an exciting time in hospitality. The industry is outperforming the global economy and this optimism in the sector is allowing deals to be done. Although deal activity remains below the levels of pre-2007, it is important that the hospitality industry showcases itself more positively. With the upward trends that we are seeing, this [...]
    23/05/2013
    0

    Briefing: investment in data is the future of hospitality

    Peter Malone CEO, Hospitality People Group
    Staying connected to your customer is of paramount importance as customer loyalty is to brands. The hospitality sector is very unusual as the amount of data a hotel might have about an individual is perhaps more than any other industry. But how should hospitality embrace new technology to capitalise on the enormous amount of data [...]
    16/05/2013
    0

    Briefing: investment in hospitality for 2013

    Peter Malone CEO, Hospitality People Group
    In this briefing we hear from experts about the market for deals and the expectations of where they see the future of the market for 2013. Many believe that the industry has turned a corner and deal activity is now picking up. However, a degree of caution remains as we move out of the financial [...]
    02/05/2013
    0

    Briefing: global development of hospitality brands

    Peter Malone CEO, Hospitality People Group
    Economic recovery globally is in a much better position than it was 12 months ago. Some markets however are still struggling whilst others are thriving and it’s integral to understand the macro-economic fundamentals before getting into the detail. Whether you are a hospitality developer or an investor, understanding what product is needed in each market [...]
    18/04/2013
    0

    Briefing: understanding new disruptive technology

    Peter Malone CEO, Hospitality People Group
    Business today deals with disruption on a daily basis… whether it is emails, mobiles or online content, there has been a revolution in terms of how we as individuals and businesses consume media. What is the impact of this on hospitality? As an industry, hospitality will evolve and be disrupted, but not at the pace [...]
    11/04/2013
    0

    Briefing: sourcing and incubating talent

    Peter Malone CEO, Hospitality People Group
    For those who were not able to attend IHIF last month, our own Peter Malone facilitated a session which focused on sourcing and incubating talent. He was joined by: Srdjan Milekovic, VP – Human Resources, Hyatt International (EMEA) LLC Pierre O. Botteron, VP – Human Resources, Swissôtel Hotels & Resorts Franco Valletta, Chief Officer – Organisation Development [...]
    28/03/2013
    0

    Briefing: the hotel industry in the UK

    Peter Malone CEO, Hospitality People Group
    The hospitality industry in the UK is not a unique one. However, the gap between London and the rest of the country is seemingly getting larger. In fact the BBC reported this week that ‘London’s top ten boroughs alone are worth more, in real [...]
    20/03/2013
    0

    Briefing: preparing leaders for new world of work

    Peter Malone CEO, Hospitality People Group
    Today’s business leaders are seemingly battling with multiple decisions all at the same time. Leaders are managing ‘Generation Y’ as they enter the workforce, digital technologies requiring a business to be working 24/7, as well as trying to comprehend macro-economic conditions, to name but a few. This altering world means leaders need to be prepared [...]
    28/02/2013
    0

    Briefing: successful deal-making in 2013

    Peter Malone CEO, Hospitality People Group
    As the 2013 International Hotel Investment Forum makes its annual appearance in the calendar, many will be looking to network and understand where the next great deals of this year will come from. Where are the hot markets? Which are the most innovative hospitality companies? Who should we be watching? How will projects get financed? [...]
    20/02/2013
    0

    Briefing: appreciating the growth opportunities in Africa

    Peter Malone CEO, Hospitality People Group
    The Tipping Point for Africa has been imminent for a long time. The continent clearly holds huge opportunities, but the complexity and size of the 50+ countries means it is often very difficult to get product there. Having said that, many Governments are working together to try to encourage and break down the barriers for [...]
    13/02/2013
    0

    Briefing: staying connected to your customer

    Peter Malone CEO, Hospitality People Group
    With the explosion of mobile technology across the globe, relationships with customers are no longer one-dimensional. Brands, corporations and businesses need to embrace new media capabilities to stay connected with their ever evolving consumer. Online commenting, reviewing and criticism is now a 24 hours a day phenomenon, even for the small brands. Understanding the correct [...]
    07/02/2013
    0

    Briefing: hospitality being noticed by global Governments

    Peter Malone CEO, Hospitality People Group
    One of the biggest problems hospitality has is demonstrating to the Government’s of the World the value the industry brings to their economies. Hospitality seems to continually fall off the radar when it comes to the key drivers of change and growth across the World. With the work of Taleb Rifai at the UNWTO and [...]
    31/01/2013
    0

    Briefing: Europe still a challenging environment

    Peter Malone CEO, Hospitality People Group
    Deal making activity has undoubtedly slowed in the past couple of years, with Europe feeling the full force of economic instability. In many ways this period of uncertainty and distress has allowed many from the hospitality world to restructure businesses and cut relevant costs in order to survive. Consequently, businesses are now run much more [...]
    24/01/2013
    0

    Briefing: embracing new technology in hospitality

    Peter Malone CEO, Hospitality People Group
    All industries have been digitally disrupted since the mainstream adoption of the Internet. There is no question that these new technologies have developed both communication and engagement facilitation like never before. Whether businesses want to target your consumer directly or make decisions via a mobile device on the go, the evolution of social & mobile [...]
    17/01/2013
    0

    Briefing: understanding the role of the owner

    Peter Malone CEO, Hospitality People Group
    Appreciating who takes responsibility for risk in a hotel is something which has been scrutinised deeply in light of the recent recession. All those involved in deal making need to understand the risks in a new development or project in order for it to be successful. Historically, maybe there has been too much risk with [...]
    10/01/2013
    0

    Briefing: financing future hospitality developments

    Peter Malone CEO, Hospitality People Group
    The world of finance has seen huge change in the past couple of years, impacting on the majority of sectors across the globe. Trends seen in hospitality are no different. A new market for investment is now apparent as we move into 2013. Understanding which developments, innovations and renovations will get funding is important. What [...]
    13/12/2012
    0

    Briefing: is hospitality harnessing online data?

    Peter Malone CEO, Hospitality People Group
    The explosion of social networks in the past couple of years has opened new opportunities to engage with customers. People are quick to post comments, ask questions and write reviews. This trend is only going to continue. Organisations cannot remain on top of everything that is going on, but they certainly need to be aware [...]
    06/12/2012
    0

    Briefing: deal making for hotel ownership

    Peter Malone CEO, Hospitality People Group
    Europe’s financial predicament for the past couple of years seems to be correcting itself. But what does this mean for owners of hotels, and more importantly potential owners of hotels? What are the components of a new development that will ensure financing? And what type of owner is emerging following the financial crisis of 2008? [...]
    29/11/2012
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    Briefing: providing value for money in low cost hotel operations

    Peter Malone CEO, Hospitality People Group
    One trend in hospitality has not changed for over 2000 years – people want a good bed, a decent shower and somewhere safe to sleep the night. The growth in the low-budget sector has been testament to this. Hotel brands still need to deliver value for money, but if the above components are at the [...]
    22/11/2012
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    Briefing: adopting big brand strategies

    Peter Malone CEO, Hospitality People Group
    All hospitality companies strategise over where the next growth market is, where can I cut costs in the current business and how can I appeal to my consumer even more? But what do the big brands think and planning for the future? In this briefing we hear from executives at Hilton Worldwide, InterContinental Hotel Group [...]
    15/11/2012
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    Briefing: strategies for the Eurozone

    Peter Malone CEO, Hospitality People Group
    The European region has seen massive change in the last 4-5 years. All businesses have consolidated their positions in wake of the recession. In light of this, what strategies should be employed to achieve continued growth. Many hotel brands are embedded in the European Union and have had to completely adjust their products. Is the [...]
    08/11/2012
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    Briefing: understanding successful hotel operations

    Peter Malone CEO, Hospitality People Group
    The components of a successful hotel may seem simple, however, mastering how a hotel ensures repeat business and customer loyalty is hard. There are many variables which can affect a customer’s perception, right down to the towels, glasses and coffee you provide. With the immediacy of online commenting, it is essential that all staff and [...]
    01/11/2012
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    Briefing: unprecedented growth for the African continent

    Peter Malone CEO, Hospitality People Group
    Africa is the continent of the future. The continent has unrivaled potential, with many believing it remains completely untapped. Some countries in Africa don’t yet have a branded hotel product. Many countries within Africa are able to compete with nations across the globe. With its mining industry booming and a progressively wealthier population, the hotel [...]
    24/10/2012
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    Briefing: the modern-day leader

    Peter Malone CEO, Hospitality People Group
    Any leader of an organisation has to command with confidence and assertiveness. To pursue a company’s vision, mission and values. The most successful leaders become synonymous with their brand. Richard Branson is a fantastic example of a charismatic leader who fills his staff with the belief needed to fulfill the ambitions of the Virgin empire. [...]
    18/10/2012
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    Briefing: understanding the complexities of your business

    Peter Malone CEO, Hospitality People Group
    Understanding the complexities of any business is paramount. This understanding is essential when the company grows, which of course is the ambition. Executives at the top of global organisations can now be clever with their use of proper and applicable technology. New tools have made decision-making easier for CEOs of any organisation to manage their [...]
    11/10/2012
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    Briefing: challenges for the hospitality industry

    Peter Malone CEO, Hospitality People Group
    Hospitality is a global industry, a sector which cannot be protected from international challenges. The economic downturn in Europe is one of these challenges.  What has happened in hospitality for the four years since the recession first hit, and is trust finally filtering back into the market? Our experts this week discuss what they are [...]
    04/10/2012
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    Briefing: building customer loyalty in the digital world

    Peter Malone CEO, Hospitality People Group
    The new digital world allows all brands and individuals to communicate with each other with the click of a few buttons. But is the hospitality sector fully utilising all the tools available? Mobile technologies now allow General Managers and other executives to understand exactly what is going on in real-time. This has never been achievable [...]
    27/09/2012
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    Briefing: China’s ground-breaking demand

    Peter Malone CEO, Hospitality People Group
    The unrelenting growth of all industries in China is too much to ignore for the big hotel brands. Entering this market isn’t as simple as cut and pasting Western philosophies into the new cities. Strategic alliances need to be sought and alternative business techniques understood. Of paramount importance is capitalising on a fast-growth market. Whether [...]
    20/09/2012
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    Briefing: global market conditions for deal-activity

    Peter Malone CEO, Hospitality People Group
    Confidence in the hospitality deal-making market seems to be picking up. The volume of deals has lagged in the past few years, but has hospitality finally turned a corner? Many believe the industry is now slowly picking up again. The relief for all is paramount. What markets will see the quickest growth in activity? Have [...]
    13/09/2012
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    Briefing: the importance of design

    Peter Malone CEO, Hospitality People Group
    It is clear that the emphasis placed on design and innovative features varies, depending on the type of hotel under construction. However, are consumers now placing more importance on hotel design in their buying patterns? Should investment into quirks and features be taken seriously by all or should it be limited to boutique hotels? Finding [...]
    05/09/2012
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    Briefing: digital engagement – the next frontier

    Peter Malone CEO, Hospitality People Group
    The digital economy is an opportunity for many businesses to gain relationships with their customers like never before. This unprecedented accessibility to understand your consumer has never previously been achievable. Some brands are harnessing this new capability effectively, some are flirting with the idea, whilst some are yet to embrace it. What is clear, however, [...]
    30/08/2012
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    Briefing: contemporary hospitality innovation

    Peter Malone CEO, Hospitality People Group
    Innovation within hotels is an essential part of hotel construction. Letting rooms go too long without renovation can severely damage a brand, especially when pictures and opinion can be readily shared at the click of a button. But how can you be innovative without huge investment. Some of the leading brands are taking new steps [...]
    23/08/2012
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    Briefing: momentum swing in Europe

    Peter Malone CEO, Hospitality People Group
    Battling to retain market share when economic conditions are so tough is a continual headache for most, but has the industry seen the worst of it in Europe?
    16/08/2012
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    Briefing: using data intelligently

    Peter Malone CEO, Hospitality People Group
    The proliferation of data has never been so prevalent. Information is being created like never before. Customer interaction in hospitality through technology and software has been used for some time. As these systems become more sophisticated, companies can in turn be much more targeted and personalised in the way they interact with their customers. The [...]
    09/08/2012
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    Briefing: defining a good deal

    Peter Malone CEO, Hospitality People Group
    Following on from last week’s briefing where we looked at the complexities surrounding hotel deals, this week we’re examining the importance of constructing successful deals. Learning from experience can often unlock the ideas and impetus needed. This briefing includes comment from financiers and hoteliers alike on what they believe defines a good deal. Interviews this [...]
    02/08/2012
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    Briefing: modern-day construction of deals

    Peter Malone CEO, Hospitality People Group
    Deal making in hospitality has always been complex. However, the current economic environment has led to some key differences in how deals are now constructed. Has the speed in which deals are done changed post 2007? What sort of deals are being putting together? And what are the components that are needed to speed up [...]
    26/07/2012
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    Briefing: leveraging social networks in hospitality

    Peter Malone CEO, Hospitality People Group
    Social media has opened new channels for brands to talk to their consumers. Whether it is Facebook, Twitter, TripAdvisor, or the plethora of others, all these tools are integral to any hospitality business looking at a cohesive marketing message. However, ensuring that you are on the right platforms is probably the hardest conundrum. Due to [...]
    19/07/2012
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    Briefing: global opportunities in 2012

    Peter Malone CEO, Hospitality People Group
    Appreciating where the opportunities lie in the global marketplace is essential to maintain the growth of any business. There are many differing opinions on where these areas of growth lie; should brands be re-investing in their current portfolio or should they be aggressively pursuing new products? The impacts of the recession are still being felt [...]
    12/07/2012
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    Briefing: understanding the impact of the Olympics

    Peter Malone CEO, Hospitality People Group
    The imminent arrival of the Olympics in London is getting closer and closer, 15 days in fact! But what impact will the Olympics have on the UK and the continuing developments in hospitality. Will the Olympics position London for future events, or will the legacy of the Games have little effect on the industry in [...]
    05/07/2012
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    Briefing: consolidation in the hotel industry

    Peter Malone CEO, Hospitality People Group
    As the market for deals is still stuttering to start, hoteliers are looking for alternative avenues to do deals. Where there is over-supply and low room rates consolidation seems like the logical step. But what does this mean in real terms? and when will we see consolidation come to the market in a serious way? [...]
    28/06/2012
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    Briefing: Aligning modern innovation with business

    Peter Malone CEO, Hospitality People Group
    Consumers are now associating themselves with brands like never before, therefore new product that comes to the market needs to have something to lure them to it. Innovations in design and technology allows businesses to differentiate themselves from competitors and consequently appeal to different audiences. Some hotels are embracing new ideas to gain further market [...]
    21/06/2012
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    Briefing: Contemporary decision-making

    Peter Malone CEO, Hospitality People Group
    Technology provides businesses with a plethora of opportunity. Most prevalent perhaps is the speed in which we can communicate, understand and react to new things at the click of a button. Without the invention of email, and other technologies, it would feel like we are all standing still. Data being created every day now needs [...]
    14/06/2012
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    Briefing: The changing face of the consumer

    Peter Malone CEO, Hospitality People Group
    Growing complexities in the contemporary environment don’t help in trying to paint a picture of your consumer. Technology, and more specifically the Internet, has opened up a wealth of opportunities but, some would argue, also a plethora of headaches. Consumers are being seen to completely change the way they purchase everything. Hotel brands have to [...]
    07/06/2012
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    Briefing: opportunity in Africa

    Peter Malone CEO, Hospitality People Group
    The African continent is vast and one where there is a wealth of opportunity. Risks associated with the continent means many approach investing in the area with trepidation. However, many believe we are seeing its final dawn. Some countries don’t have a branded hotel located within it, others are resource heavy and with a growing [...]
    30/05/2012
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    Briefing: new look investment market

    Peter Malone CEO, Hospitality People Group
    With the remaining liquidity issues from the recession feeling like a little bit of a hangover, the market for investment has seen real change. Appreciating and understanding the new ways as to where hospitality will see investment is integral. Who are the new investors? What does the market look like at the moment? How can [...]
    23/05/2012
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    Briefing: hospitality embracing digital marketing

    Peter Malone CEO, Hospitality People Group
    Many large organisations are now coming to terms with the new digital channels. It is a highly effective way of communicating with consumers, potential customers and other people in their respective industries. Hospitality is in a unique position to establish relationships with all stakeholders using this new channel. The amount of information hotel brands collect [...]
    17/05/2012
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    Briefing: the role of government

    Peter Malone CEO, Hospitality People Group
    Government’s role in shaping industries is integral, hospitality is a major source of trade which they should be very aware of. In this current time as Europe struggles to come to an agreement on a stimulus package for many countries, politicians now need to look at industries which can help set the economy back on [...]
    10/05/2012
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    Briefing: strategies for tackling European market

    Peter Malone CEO, Hospitality People Group
    Europe is a continent which has seen dramatic change in the last 5 years. The landscape for deal making has completely changed, consumer demand has shifted and there is still a need for Europe to find its footing after a troublesome few years. In this briefing we get a few perspectives on companies strategies for [...]
    03/05/2012
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    Briefing: Dragon breathing fire on Chinese market

    Peter Malone CEO, Hospitality People Group
    The emergence of China as a dominant global player is no secret. Capitalizing on this new opportunity is something which many hospitality brands have been looking to tackle for some time. Many questions have arisen due to the assumption that Western products will appeal to Chinese consumers. This is not the case. In this briefing [...]
    26/04/2012
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    Briefing: confidence in the long-term with Middle East

    Peter Malone CEO, Hospitality People Group
    Every region of the World is facing different problems including the Middle East. It is, however, still a region of much interest and large growth prospects as the dust settles on some of the difficulties it has faced. Many believe that the strategy within the region is a long-term one. In this briefing we hear [...]
    19/04/2012
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    Briefing: Components of contemporary deal making

    Peter Malone CEO, Hospitality People Group
    Financing projects has seen dramatic change in the last 3 years. Understanding what components are needed to secure that finance is integral for growth. Is 2012 the year we see a resurgence in hospitality deal making? What is the environment needed for doing deals? Key experts share their thoughts on how investment has changed and [...]
    11/04/2012
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    Briefing: strategies for a downturn

    Peter Malone CEO, Hospitality People Group
    The continuing difficult economic environment can provide opportunity for clever businesses. Europe has been hit hard, with global ripples, by the recent recession. Understanding how to mitigate risk is therefore essential. How has hospitality been effected by the economic downturn? Is it possible that the industry is independent of some economic trends? And what needs [...]
    30/03/2012
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    Briefing: with adversity comes innovation

    Peter Malone CEO, Hospitality People Group
    Arguably, countries which were damaged by the recession are beginning to see growth again. With this growth innovators are beginning to surface. But what does this mean when dealing with an individual who is an entrepreneur? How do they tick and how can you work with them to create something very special? In this briefing [...]
    22/03/2012
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    Briefing: Managing the hard times

    Peter Malone CEO, Hospitality People Group
    Obstacles and difficulties are faced by every business. This has, of course, been exacerbated by the economic conditions of the past couple of years. Many believe we are coming out of recession. However, this still doesn’t gurantee plain sailing when making business decisions. The market is still tough, companies have streamlined their operations in the [...]
    01/03/2012
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    Briefing: Artificial Intelligence for everyone?

    Peter Malone CEO, Hospitality People Group
    We have entered a new era of ‘Big Data’ where digital information is being created at an unprecedented rate. All this data presents a unique opportunity to better understand what consumers want. But how to understand it all? In this week’s briefing we hear from industry experts on a new wave of business intelligence including: [...]
    23/02/2012
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    Briefing: the right business at the right price

    Peter Malone CEO, Hospitality People Group
    The market for buying and selling businesses has inevitably slowed under global economic constraints. However, many believe the market for deals is coming back and those businesses that worked hard in the downturn will reap the rewards now. Understanding what buyers of businesses want is integral in order to have a smooth, uneventful sale. This [...]
    15/02/2012
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    Briefing: how to be successful in a crowded marketplace?

    Peter Malone CEO, Hospitality People Group
    With a saturation of brands offering almost exactly same service, how do you become the brand that customers develop an emotional connection with? Hear from some top marketing experts and entrepreneurs on what makes a great brand. Including: Kevin Roberts, Chief Executive Officer Worldwide of Saatchi & Saatchi, on creating an emotional response in consumers. [...]
    09/02/2012
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    Briefing: Opportunities growing in emerging economies

    Peter Malone CEO, Hospitality People Group
    It is no secret that the emerging economies are now seeing some very good results in terms of growth and ROI. This is the case across all industries not only for the hospitality sector. Integral to anyone moving into these areas is the need for a local partner who understands the continuing obstacles faced with [...]
    02/02/2012
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    Briefing: Facebook vs. Google+ – The Battle for the Billions

    Peter Malone CEO, Hospitality People Group
    With the IPO of Facebook possibly today and Google combining the social world (Google+) with Search (Search+), the online giants are positioning themselves for an almighty battle. There is only one winner on the web and we are all about to watch who that will be. But what does it all mean for you? In [...]
    24/01/2012
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    Briefing: attracting customers with creativity

    Peter Malone CEO, Hospitality People Group
    Standing out from the crowd can be very difficult in such a saturated hospitality market. The development of hotels with a higher value placed on design, creativity and atmosphere is an area of contention for our experts. In this briefing we hear from; Arnaud de Saint-Expuery, of the Andaz at Liverpool Street, on the benefits [...]
    17/01/2012
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    Briefing: common sense needed for hiring success

    Peter Malone CEO, Hospitality People Group
    In this week’s briefing we hear from some key experts about the importance of the workforce, and the importance of getting the right candidate the first time. With a motivated and dedicated workforce a company can have unrivalled success. We also hear about why, as a business owner, you must understand the nature of employment [...]
    11/01/2012
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    Briefing: 2012 Olympics puts the spotlight on London

    Peter Malone CEO, Hospitality People Group
    The summer of 2012 promises to be a big year for the UK hospitality market. Many argue it is a chance to showcase London as the place to be for business and leisure. A base for investments and a lifestyle choice. In this briefing we hear why London remains a prominent city on the global [...]
    20/12/2011
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    Briefing: Surfing the digital wave

    Peter Malone CEO, Hospitality People Group
    This week’s briefing is a little different. A short feature with a host of experts speaking about the impact of digital technology and the changing dynamics of the hospitality business. Are you prepared for disruptive technology? Have you fully embraced the social world? Do you have all the data to make decisions? What are your [...]
    13/12/2011
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    Briefing: employing now for a certain future

    Peter Malone CEO, Hospitality People Group
    Accepting the fact that ‘uncertainty is certain’ is a truth that is seen in today’s market. Understanding how you can mitigate this uncertainty can be done by employing the right people. Companies are now making the changes to their staff that will mean improved efficiencies and a sought after personalised service for customers. In this [...]
    06/12/2011
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    Briefing: effects of recession still being felt

    Peter Malone CEO, Hospitality People Group
    There are still many effects that the recession has bought on the hospitality market. Not least the fact that we are not yet seeing the buoyancy that was seen pre-2007. Sharing their thoughts in this week’s briefing are experts that give insights on a variety of variables that could still effect the nature and speed [...]
    29/11/2011
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    Briefing: embracing new engagement tools

    Peter Malone CEO, Hospitality People Group
    All industries are learning about the new ways they can engage with their customers, clients and partners and perhaps most importantly potential customers. But is the hospitality industry lagging behind most others when it comes to embracing these new technologies? In this briefing we hear from some key experts about how they are using, and [...]
    22/11/2011
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    Briefing: where are the skill gaps?

    Peter Malone CEO, Hospitality People Group
    As the market comes tentatively out of recession there are some deep-lying skill gaps that hoteliers have to fill. In this week’s briefing we hear from key experts on the market for employ-ability within the hospitality sector. There is now a real opportunity for both individuals and employers to be part of, and create, a [...]
    15/11/2011
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    Briefing: Moving into new markets

    Peter Malone CEO, Hospitality People Group
    In this briefing we hear from leaders in the hospitality industry on how they are tackling opportunities in the BRIC countries and Africa. Those interviewed include Gebhard Rainer of Hyatt Group, Miguel Ruano of Hotel Solutions, Arthur de Haast of Jones Lang Lasalle Hotels and Robert Cook of Malmaison & Hotel du Vin. Loading playlist [...]
    02/11/2011
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    Briefing: exploiting the data rich industry

    Peter Malone CEO, Hospitality People Group
    Continuing on the technology theme, in this weeks series we try to understand how to use the data being created continuously from mobile devices, social media and feedback forums. Mining this information can help any hotel deliver that personal service that so many customers want. Reacting to this in real-time is the next obstacle, and [...]
    31/10/2011
    0

    98% success rate since 1996.

    Peter Malone CEO, Hospitality People Group
    Video: Our clients trust us because we get results for them. Learn why...
    25/10/2011
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    Briefing: Critical Success Factors: People or Technology?

    Peter Malone CEO, Hospitality People Group
    There is no denying that technology is a huge contributing factor to any successful hotel operation, however is it the most significant? In this weeks briefing we hear from leading experts, in the field of hospitality, discussing the importance of hotel staff and managers. Experts this week include Guy Lean of Hospitality People Group, Thomas [...]
    20/10/2011
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    Briefing: utilising brand to stay ahead of competition

    Peter Malone CEO, Hospitality People Group
    Leaders from the hospitality industry on how getting the correct branding, throughout the hotel, is essential and the pitfalls that can be faced.
    12/10/2011
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    Briefing: LinkedIn creating tremendous noise?

    Peter Malone CEO, Hospitality People Group
    With 3 out of 4 companies using social media in the recruitment process (Source: eFinancialCareers.com). this briefing looks to understand how in an online and digital world you can be successful.
    04/10/2011
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    Briefing: Was that lunch (technically) Bribery?

    Peter Malone CEO, Hospitality People Group
    We hear from leading experts about employment and the difficulties surrounding the Bribery Act
    27/09/2011
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    Briefing: Buying, selling, investing and risk…

    Peter Malone CEO, Hospitality People Group
    Buying and selling in the hospitality marketplace can still be a lucrative business, if done correctly, in today's environment.
    22/09/2011
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    Briefing: London remains competitive

    Peter Malone CEO, Hospitality People Group
    This briefing focusses on London as a place for hospitality investment and the continued activity being seen.
    23/08/2011
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    Briefing: is it time for free internet?

    Peter Malone CEO, Hospitality People Group
    Is it time to offer free internet across the board?  This briefing focusses on an issue which has recently polarised the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews [...]
    16/08/2011
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    Briefing: how will your hotel make money?

    Peter Malone CEO, Hospitality People Group
    Let’s face it: we’re all in this to make a profit.  This briefing focusses on success strategies to keep profitable in the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of [...]
    09/08/2011
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    Briefing: always room for service with a smile

    Peter Malone CEO, Hospitality People Group
    People make the business – at least that’s what these experts say.  This briefing focusses on the importance of people in the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of [...]
    04/08/2011
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    Briefing: olympics one of many big opportunities for UK industry

    Peter Malone CEO, Hospitality People Group
    Here comes one of the biggest events London has ever played host to!  This briefing focusses on how the Olympics in 2012 will impact the hospitality industry in just less than a year. The following interviews are courtesy of yourBusinessChannel, the company behind the Read more
    Michael Hirst
    19/07/2011
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    Briefing: recession’s silver lining

    Peter Malone CEO, Hospitality People Group
    The global recession hasn’t been entirely doom and gloom.  This briefing focusses on ways in which the GFC has had “other” impacts on the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a [...]
    19/07/2011
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    Briefing: acquisitions are in the air

    Peter Malone CEO, Hospitality People Group
    There have been plenty of interesting acquisitions in the industry in the last 12 months – and experts are saying that this is just the tip of the iceberg.  The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality [...]
    13/07/2011
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    Briefing: experts share hotel success strategies

    Peter Malone CEO, Hospitality People Group
    This briefing focusses on success strategies specifically for the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews in London earlier this year, yBC asked key people in the industry [...]
    06/07/2011
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    Briefing: data holds key to customer demand

    Peter Malone CEO, Hospitality People Group
    This briefing focusses on the importance of data in driving customer demand in the hospitality industry.  The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel.  They also include clips from interviews yBC has completed with people in [...]
    07/06/2011
    1

    Briefing: hotels get social

    Peter Malone CEO, Hospitality People Group
    This briefing focusses on the impact of social platforms/networks on the hospitality industry.  The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel.  In a round of interviews in London earlier this year, yBC asked key people in [...]