ewan cameron Archives - Hospitality People Group | Global Hospitality Recruitment

Briefing: embracing the mobile world

Posted on 18.07.201321.02.2019 by pmalone

The escalation of mobile technology is something to be admired. The speed in which the digital world moves is often very hard to fathom. However, getting the basics right when using these tools is essential and the best hotel companies are grasping the opportunity that mobile technology gives them.

Uptake of mobile technology is nothing new, but with more and more guests using their devices to research, understand and make decisions on where to stay, embracing this new world of communication is integral. In this briefing we hear from experts about the mobile world, including:

Alex Kyriakidis, President – Middle East and Africa for Marriott on why hospitality should grasp mobile technologies

Nigel Huddleston, Industry Head of Leisure for Google on the information mobile technologies can provide

Ewan Cameron, CEO at Lonhro Hotels on the African market being more sophisticated than many Western markets when it comes to mobile

And Cyril Ranque, SVP of Global Market Management for Expedia on the likelihood of mobile overtaking laptops in terms of usage.

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: creating positive online sentiment with engaged consumers

Posted on 04.07.201321.02.2019 by pmalone

The explosion in the way that everyone uses technology has dominated much conversation over the last few years. Technology, and more specifically the Internet, has brought new opportunities and new headaches for some in the way they communicate with stakeholders.

Consumers now engage with brands more directly in an online world which is completely segregated from the ‘real-world’ experiences they are having. Hoteliers need to react and engage with these online conversations to mitigate the risk of their brands being diluted. In this briefing we hear from:

María Zarraluqui, VP – Development of Melia Hotels International on the challenge of keeping up with these digitally engaged guests.

Gerald Lawless, CEO of Jumeirah Group on how to react to online negativity

Ewan Cameron, CEO of Lonrho Hotels on filtering through the information overload

And Robert Gaymer-Jones, CEO of Sofitel Luxury Hotels on creating that sought after online buzz.

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Briefing: staying connected to your customer

Posted on 13.02.201321.02.2019 by pmalone

With the explosion of mobile technology across the globe, relationships with customers are no longer one-dimensional. Brands, corporations and businesses need to embrace new media capabilities to stay connected with their ever evolving consumer.

Online commenting, reviewing and criticism is now a 24 hours a day phenomenon, even for the small brands. Understanding the correct tools to use and how to manage this relatively new avenue is integral. Some brands are doing it brilliantly, but are there particular tricks and top tips to learn?

In this briefing we hear from:

Ewan Cameron, CEO of Lonrho Hotels on staying connected to his customers

Joe Stenson, of Queensway Group on continually processing customer feedback for improved service

Peter O’Connor, of the Essec Business School, on which brands are using social media well

And James Chappell, Global Marketing Director of Horwath HTL, on the challenges with media immediacy

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Briefing: Aligning modern innovation with business

Posted on 28.06.201221.02.2019 by pmalone

Consumers are now associating themselves with brands like never before, therefore new product that comes to the market needs to have something to lure them to it. Innovations in design and technology allows businesses to differentiate themselves from competitors and consequently appeal to different audiences.

Some hotels are embracing new ideas to gain further market share. They are really seeing the benefit of doing something alternative and contemporary. Design and hotel features has arguably, in the past, been viewed as irrelevant but there are companies now working within hospitality whose key differentiator is this component – and they are seeing great success.

Experts this week discuss innovations and the modern day technologies that can be used to compliment their operations. Including:

Chris Boulton, CEO of yoo, on bringing design to the hospitality world.

Gordon Drake, CFO of Kingdom Hotel Investments about the multiple sources of income some of their hotels enjoy

Mark Wynne-Smith, Global CEO of Jones Lang LaSalle Hotels on the investment needed for innovation

And Ewan Cameron, CEO of Lonrho Hotels, about the correlation he sees with hotel development and social media.

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by yBC.tv for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.