Briefing: Critical Success Factors: People or Technology?
There is no denying that technology is a huge contributing factor to any successful hotel operation, however is it the most significant? In this weeks briefing we hear from leading experts, in the field of hospitality, discussing the importance of hotel staff and managers. Experts this week include Guy Lean of Hospitality People Group, Thomas Storey of Fairmont Raffles Hotels and Michael Hirst of CB Richard Ellis.
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