Briefing: using data intelligently

The proliferation of data has never been so prevalent. Information is being created like never before. Customer interaction in hospitality through technology and software has been used for some time. As these systems become more sophisticated, companies can in turn be much more targeted and personalised in the way they interact with their customers.

The problem in all industries isn’t so much getting the data, it is understanding the data and what it means for future decision-making. Experts believe that 80% of the data that is needed in contemporary decision-making now sits outside your business.

This week we hear from technologists, hoteliers and analysts on their perception of how this is impacting every business, including:

  • Simon Vincent, of Hilton Worldwide on his company using the data of a 30million strong loyal database of customers
  • Sean Worker, of BridgeStreet on the balance needed between technology and real experience.
  • Andrew Sangster, of Hotel Analyst on the lack of analysis the hospitality industry is doing on the vast data they create.
  • And Peter O’Connor, of the Essec Business School on how hospitality can be utlising the data more effectively.
 


If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by yBC.tv for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: defining a good deal

Following on from last week’s briefing where we looked at the complexities surrounding hotel deals, this week we’re examining the importance of constructing successful deals. Learning from experience can often unlock the ideas and impetus needed.

This briefing includes comment from financiers and hoteliers alike on what they believe defines a good deal. Interviews this week include those with:

  • Timothy Lloyd-Hughes, of Deutsche Bank on which projects will get the debt and equity.
  • Simon Vincent, of Hilton Worldwide on what they look for in a deal.
  • Mark Wynne-Smith, Global CEO of Jones Lang LaSalle Hotels, on the confidence seen in the deal-making market.
  • And Kingsley Seeveratnam, of Westmont Hospitality Group on what he believes defines a good deal.
 


If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by yBC.tv for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: hospitality embracing digital marketing

Many large organisations are now coming to terms with the new digital channels. It is a highly effective way of communicating with consumers, potential customers and other people in their respective industries.

Hospitality is in a unique position to establish relationships with all stakeholders using this new channel. The amount of information hotel brands collect is a rich mine to ensure brand loyalty.

However, social media does have its downfalls and some of these are explored by this week’s experts:

  • Ed Fuller, former President and Managing Director of Marriott International, on getting the right combination of marketing channels.
  • Sir Nigel Knowles, co-Global CEO of DLA Piper, on the implication for leaders with this new medium.
  • Prof. Ian Goldin, of the Oxford Martin School at the University of Oxford, on the cultural impacts social media is having
  • Simon Vincent, President – Europe for Hilton, on his company embracing these new digital channels.
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If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by yBC.tv for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: Components of contemporary deal making

Financing projects has seen dramatic change in the last 3 years. Understanding what components are needed to secure that finance is integral for growth.

Is 2012 the year we see a resurgence in hospitality deal making? What is the environment needed for doing deals?

Key experts share their thoughts on how investment has changed and if they are seeing a resurgence in project finance, including:

  • Sir Nigel Knowles, co-CEO of DLA Piper, on the conditions needed to see more deals.
  • Simon Vincent, President for Europe of Hilton Worldwide, on what projects get financed.
  • Mark Wynne-Smith, Global CEO of Jones Lang LaSalle Hotels, on what is needed to secure that finance
  • And Steven Rudnitsky, President & CEO of Dolce Hotels and Resorts, about the resurgence in deal making
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If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by yBC.tv for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

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