Briefing: embracing new engagement tools

All industries are learning about the new ways they can engage with their customers, clients and partners and perhaps most importantly potential customers. But is the hospitality industry lagging behind most others when it comes to embracing these new technologies? In this briefing we hear from some key experts about how they are using, and should be using, this new wave of technology to enhance their businesses. This includes, Leo Brand, of SwissCom Hospitality Services, Ramona Mehta of Mishcon de Reya and Robert Cook, of Malmaison and Hotel du Vin.

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Briefing: where are the skill gaps?

As the market comes tentatively out of recession there are some deep-lying skill gaps that hoteliers have to fill. In this week’s briefing we hear from key experts on the market for employ-ability within the hospitality sector. There is now a real opportunity for both individuals and employers to be part of, and create, a formidable team. Interviewees include Guy Lean of Hospitality People Group, Will Winch of Mishcon de Reya, and Sir David Michels, of Michels & Taylor

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Briefing: Moving into new markets

In this briefing we hear from leaders in the hospitality industry on how they are tackling opportunities in the BRIC countries and Africa. Those interviewed include Gebhard Rainer of Hyatt Group, Miguel Ruano of Hotel Solutions, Arthur de Haast of Jones Lang Lasalle Hotels and Robert Cook of Malmaison & Hotel du Vin.

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Briefing: exploiting the data rich industry

Continuing on the technology theme, in this weeks series we try to understand how to use the data being created continuously from mobile devices, social media and feedback forums. Mining this information can help any hotel deliver that personal service that so many customers want. Reacting to this in real-time is the next obstacle, and will of course increase your customer loyalty. Hear the thoughts from key people at Hyatt, InterContinental and SwissCom below.

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