Briefing: The importance of strong leadership

A new survey from Hospitality Sales and Marketing Association International (HSMAI) has uncovered the work, challenges, and concerns of senior Revenue Management professionals. It found that critical thinking was considered an important or very important management skill by all respondents, as was business acumen by 98% of respondents. What else is required to be an effective manager and how much of a difference can the right leadership make to a business?

In these video, experts discuss leadership and management in hospitality:

The HSMAI survey shows that there is a desire from Revenue Managers to have more control to push businesses forward; the top-rated responsibilities the respondents said they would like to add to their duties were Sales and Marketing, and Strategic Planning.

The HSMAI survey found that revenue management professionals currently spend on average 5.5 hours per week on Human Resource Management, 14 hours on Strategy, and 5.6 hours on Technology Application.

The survey also covered the challenges that the Revenue Managers faced. The most challenging aspects of the revenue managers position was found to be; advancing the thinking & decision making in related disciplines, and elevating the strategic application of data throughout the enterprise.

If you’ve been sent to this page and you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do see here. It’s free.

Video clips produced by ybc.tv for the Hospitality Channel, including interview from industry conferences such as the IHIF conference as well as specific Hospitality Channel shoots.

Briefing: A good reputation goes a long way

A new study from Resonance Consultancy has named London as the World’s Best City Brand. The results were based on analysis of social media comments about cities, by both locals and visitors. So how important is it that people are talking about your brand online, and how far are hospitality companies relying on Social Media for feedback on their performance?

Four hospitality experts discuss word of mouth and building a loyal customer base:

Outside of Social Media, performance on dedicated review sites continues to have a great impact on a hospitality business. ReviewPro’s 2016 Top Luxury Hotel & Brand Report, found that Luxury Hotels receive 1,008 reviews on average per hotel per year. Within that, an amazing 83% were positive reviews.

China had the largest number of top of top rated luxury properties in ReviewPro’s report, and had experienced a dramatic increase of +46% reviews year-on- year, further reflecting the fast changing developments in China.

The UK had the third most top reviews and unsurprisingly the Maldives had the second largest number of top rated luxury properties.

To return to Resonance Consultancy’s Word’s Best City Brands Report, the full top 5 best city brands were found to b: London, Singapore, New York, Paris and Sydney.

 

If you’ve been sent to this page and you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do see here. It’s free.

Video clips produced by ybc.tv for the Hospitality Channel, including interview from industry conferences such as the IHIF conference as well as specific Hospitality Channel shoots.

Briefing: Hospitality professionals have rewarding careers

A recent Survey from Best Western has uncovered the worrying statistic that more than a third of parents (42%) say they’d discourage their child from a career in hospitality. However, a separate survey has found that in Scotland people working in hotels and lodgings ranked their happiness second highest of all industries. In Rwanda, Marriott has been working with the Akilah Institute for Women and other organisations to equip local women with business skills to aide in the opening of the Kigali Marriott Hotel.

Hospitality experts discuss why they are passionate about our industry:

Best Western found being a Hospitality professional was third from bottom in a list of parent’s preferred careers. Hospitality management is also included in the bottom 10.  This negativity about hospitality careers is despite the fact there are 90,000 jobs available in the industry. Other careers included in the bottom 10 were Journalism and Farming. Unsurprisingly being a Doctor is the number one career that a parent would want their child. Engineer, and Law professional were also listed in the top ten preferred careers.

In developing countries, tourism can have an immense impact on job generation. According to the World Travel & Tourism Council, Rwanda’s travel and tourism industry generated 7.1% of the country’s GDP in 2015 and is predicted to rise at 4.1% annually through 2025.

Marriott has partnered with the Akilah Institute for Women to recruit and train Rwandan women for supervisory positions at its Kigali location. Marriott International invited nearly 40 Akilah graduates to work and train in Marriott hotels in Africa and the Middle East, and after receiving on-the-job skills and leadership training, the first wave has returned to Rwanda to join the management team at the Kigali Marriott.

If you’ve been sent to this page and you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do see here. It’s free.

Video clips produced by ybc.tv for the Hospitality Channel, including interview from industry conferences such as the IHIF conference as well as specific Hospitality Channel shoots.

Briefing: Deal-making in today’s hotel market

Hotels are a strong commercial property asset class but there are many global factors at play changing the hospitality landscape. According to JLL, the first six months of 2016 saw Asia become the largest source of outbound capital flowing into global hotel real estate. The report also found that global hotel deal activity in the first half of 2016 declined 52% year-on-year to US$24 billion.

In these videos four experts discuss investment in hotels:

There are many great technological changes happening in the industry all the time, but as discussed in the above videos, investment decisions largely come down to profit and reliability.

This year there has been uncertainty in all markets causing a slowdown in deals. A report from JLL shows that overall Real Estate transactions in the first half of 2016 is 10% lower than the first half of 2015.

JLL also found that New York is the most liquid city in the world, with hotel transactions reaching US$2.3 billion as of June 2016. While in Asia Pacific, Japan is top with US$2.2 billion worth of transactions in H1 2016, and accounts for over half of regional transaction volumes. In China there has been an increased level of investment activity, up 118% to US$244.2 million.

If you’ve been sent to this page and you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do see here. It’s free.

Video clips produced by ybc.tv for the Hospitality Channel, including interview from industry conferences such as the IHIF conference as well as specific Hospitality Channel shoots.

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