Tag: InterContinental

Briefing: understanding the role of the owner

Posted on by pmalone

Appreciating who takes responsibility for risk in a hotel is something which has been scrutinised deeply in light of the recent recession. All those involved in deal making need to understand the risks in a new development or project in order for it to be successful.

Historically, maybe there has been too much risk with the owner and many big brands are now taking this into consideration when pursuing a new development.

In this week’s briefing we hear from:

  • Robert Shepherd, of InterContinental Hotel Group on sharing the owner responsibility.
  • Frank Croston, Partner of Hamilton Hotel Partners on whether there is too much risk with the owner
  • Peter Norman, of Hyatt International on the location and the owner being pivotal in deal-making
  • And Mark Wynne-Smith, Global CEO of Jones Lang LaSalle Hotels on the elements of a successful hotel
 


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Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: contemporary hospitality innovation

Posted on by pmalone

Innovation within hotels is an essential part of hotel construction. Letting rooms go too long without renovation can severely damage a brand, especially when pictures and opinion can be readily shared at the click of a button. But how can you be innovative without huge investment.

Some of the leading brands are taking new steps to reduce costs with room construction as well as renovating old rooms to come in line with the modern-day consumer.

How innovative can you be with a hotel room though? Many believe that the real innovation we are going to see is in marketing and communication of brands rather than the physical innovations of a hotel.

These issues are discussed in this week’s briefing. Including comment from:

  • Robert Shepherd, of InterContinental Hotel Group speaking about constructing rooms off site to reduce costs.
  • Andrew Sangster, of Hotel Analyst, on innovations seen in communication not engineering.
  • John Brennan, CEO of Jurys Inn Hotels, on the investment his company is undertaking in technology
  • And Guus Bakker, of Frasers Hospitality on equipping rooms with relevant technology.
 


If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by yBC.tv for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: exploiting the data rich industry

Posted on by pmalone

Continuing on the technology theme, in this weeks series we try to understand how to use the data being created continuously from mobile devices, social media and feedback forums. Mining this information can help any hotel deliver that personal service that so many customers want. Reacting to this in real-time is the next obstacle, and will of course increase your customer loyalty. Hear the thoughts from key people at Hyatt, InterContinental and SwissCom below.

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If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

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